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Yes it is necessary to have an account on shodrobe before you make any purchase. It will help us to send you promotional vouchers and gifts on occasions. We don’t share your personal details with anyone, we promise!
Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received ask seller to take it back. As per vendor return and refund policy your refund to be processed the product should be in unwashed, unworn condition, unused with all the tags and labels intact.
Yes you can please go ahead and email us or call us and we will help you. For your refund to be processed as per seller return and refund condition your return and refund will processed but condition the product should be in unwashed, unworn condition, unused with all the tags and labels intact
call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancelation requests only as per seller return and cancelletion policy within 2 days of delivery of the product. For your refund to be processed the product should be in unwashed, unworn condition, unused with all the tags and labels intact.
We usually process your refund once the product reaches our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speedpost. We’ll pay you for the shipping.
If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products in our warehouse.
Since we pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect we will be happy to replace provided a replacement will be processed as per seller policy
This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario please contact us immediately. We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.
Please follow the instructions in the cancelation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap. We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed as per seller policy the product should be in unwashed, unworn, unused condition with all the tags and labels intact.
Yes, we accept cash on delivery; it means that you can pay for your product once it gets delivered. We have partnered with delivery associates to collect cash and deliver all your products on time, you have to handle the cash to the delivery person before he gives you the product.
Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email confirming the order but if in case you do not receive order confirmation e-mail please get in touch with the respective bank that issued the card to resolve the issue quickly.
We do not need your billing address but our sellers need to genrate Tax invoice and even the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.
Yes, you have to sign the package before the delivery person hands over the package to you. Please note Shodrobe is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address if you ask the delivery person to leave the package without signature.
All items are insured against theft and accidental damage while in transit from Shodrobe associated shipping aggregator to the delivery address. Once your items have been delivered, they are no longer covered by Shodrobe insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and we request you to notify shodrobe Care at email@example.com if you have refused a package.