FAQ’S

We verify each and every sellers before onboarding them. We suggest please communicate with sellers first before buying any product. for authentication and genuine shodrobe is not responsible
Please contact customer care at support@shodrobe.in. Our care team is there to assist.
Please subscribe to our online mailing list to receive notifications on our latest updates and news. If you are interested in a particular design or specific look that is not in stock. Please write an email to us at support@shodrobe.in
This rarely happens. But, please find seller contact details and call them immediately with unboxing video and please drop complaint on support@shodrobe.in
Yes it is necessary to have an account on shodrobe before you make any purchase. It will help us to send you promotional vouchers and gifts on occasions. We don’t share your personal details with anyone, we promise!
Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received ask seller to take it back. As per vendor return and refund policy your refund to be processed the product should be in unwashed, unworn condition, unused with all the tags and labels intact.
No, There no such condition on purchase
Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address.
Our MRP includes all charges & taxes. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.
Yes you can please go ahead and email us or call us and we will help you. For your refund to be processed as per seller return and refund condition your return and refund will processed but condition the product should be in unwashed, unworn condition, unused with all the tags and labels intact
call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancelation requests only as per seller return and cancelletion policy within 2 days of delivery of the product. For your refund to be processed the product should be in unwashed, unworn condition, unused with all the tags and labels intact.
We usually process your refund once the product reaches our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speedpost. We’ll pay you for the shipping.
No, but you can return your order as per seller return policy and place a new one.
For your convenience we have a free pickup facility in most locations. Call us to check if it is available in your location.
If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products in our warehouse.
Since we pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect we will be happy to replace provided a replacement will be processed as per seller policy
For return address, please refer the email notification we’ll send you when you will cancel the order.
We don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.
This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario please contact us immediately. We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.
We will refund prepaid orders to the source of the payment. In case of COD all refunds will be made through NEFT. We do not process refunds in the form of bank cheque or demand draft.
No you cannot. You can only use a coupon or an offer at a time.
Please follow the instructions in the cancelation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap. We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed as per seller policy the product should be in unwashed, unworn, unused condition with all the tags and labels intact.
Coupon can be applied in the checkout page. Just click on “Have a coupon?” link and apply the coupon.
You can apply ANY coupons that you might have ONLY while placing the order. We don’t give any discount at the time of delivery.
You might want to check the terms and conditions of the coupon and the offer.
Please check the terms and conditions of the coupon.
Yes, with respect to sellers policy
Yes, we accept cash on delivery; it means that you can pay for your product once it gets delivered. We have partnered with delivery associates to collect cash and deliver all your products on time, you have to handle the cash to the delivery person before he gives you the product.
Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks, which means your details are absolutely safe!
Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email confirming the order but if in case you do not receive order confirmation e-mail please get in touch with the respective bank that issued the card to resolve the issue quickly.
We do not need your billing address but our sellers need to genrate Tax invoice and even the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.
Yes, you can use our Razorpay gateway to pay by credit card used in another country. please select razorpay option while placing your order at checkout.
You can pay by credit/debit card, net banking or cash on delivery.
No, we do not! All the information is passed to the banks through secure connections.
We accept VISA, MasterCard, Maestro American Express, JCB, Discover and Diners Club, UPI , Wallet and obviously CASH on DELIVERY.
When you are ready to pay for your order, you have two options either to pay by card (debit or credit card) or cash on delivery. Select one of the options to make the purchase.
We are really sorry! Please email us or call seller immediately and we will help you out.
Yes, you have to sign the package before the delivery person hands over the package to you. Please note Shodrobe is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address if you ask the delivery person to leave the package without signature.
All items are insured against theft and accidental damage while in transit from Shodrobe associated shipping aggregator to the delivery address. Once your items have been delivered, they are no longer covered by Shodrobe insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and we request you to notify shodrobe Care at support@shodrobe.in if you have refused a package.
Once your order has shipped, you will receive an email confirmation with your shipping and tracking details.
Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Orders” section.
Seller usually process all orders within 48hrs of placing order.